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FAQ

  • What is the BVLOS Camera Kit?
    This camera kit satisfies the USA FAA BVLOS waiver requirements to remotely visually inspect drone propeller and batteries. The cameras are mounted inside and outside of the drone nest. It is currently available for the Hextronics Universal drone nest series.
  • What is required for initial setup of drone nest?
    110-220V power and ethernet cable with internet connection (or cellular network package).
  • Installation support?
    Our drone nests will include an installation guide and we offer 1 year of phone customer support. For an additional fee, we offer on-site installation and training. We also offer training for your team in our facility in Miami, FL.
  • Technical Support?
    A team of technicians will be available for call during business hours. We are also building a network of technicians that can service the box through our affiliate.
  • Where to Order?
    Fill out the contact us form and our solutions architect will reach out to you directly over a phone call.
  • Delivery Time?
    Less than 90 days from completing the down payment invoice.
  • Flight Software?
    Right now, our main provider is Flytnow because they have developed a reliable precision landing routine. Through them are many APIs available that allow for custom application development. We are not opposed to integrating with another software group, however, we must thoroughly test the precision landing procedure.
  • Warranty?
    1 year manufacturer's warranty where we will ship out any parts necessary and we will walk you through how to replace them or send out a technician. We’ll also have the option to extend the warranty or upgrade to a new box after the one year period has expired.
  • How do autonomous missions work?
    You can schedule missions to fly a pre-planned route at certain times in the day or have it run a series of missions continuously.
  • Do you offer live Demonstrations?
    Yes, starting March we will have live demonstrations once a month via live webinars. There will be more information about it on the website soon.
  • What is the lifespan of a battery?
    The lifespan of a DJI battery is 6 months if it's being continuously used.
  • How high can the drone fly?
    The recommended maximum height is 50 meters.
  • Can you configure a Private Network Mesh?
    Yes, it is possible.
  • How long does it take for each battery to fully charge?
    The battery takes about one hour to one and a half hours to fully charge.
  • What is the battery swap failure rate?
    We have tested a station and it has swapped 10,000 batteries without any failure. The chances of failure are 0.00001%
  • Is it possible to stream the video stream from the drones?
    Yes.
  • What is the maximum consumption (W) when the 6 batteries are all already charged and the drone is enclosed in the station?
    When the station is idle it consumes less than a 100W and a maximum of 600W.
  • Can the station launch two drones?
    No, the station can only launch one drone at a time.
  • Debris in the landing tray?
    The Landing tray has been specially designed with ventilation slots that ensures no debris is collected in the landing tray. We have also ensured that the Landing Tray does not stay open for an extended period after take off or landing to minimize exposure to elements.
  • Does Hextronics provide support to start up the system?
    Yes, we have support on call and the start up document is provided with the package.
  • International delivery cost and time?
    Typical Delivery with DHL costs less than 2k, and usually arrives in a week.
  • How does the station know that it is safe to fly for the drone?
    Based on the saved GPS data from the home station, the software will ping a weather reporting forecast. If it is currently raining, or will rain within 15 minutes, the autonomous mission will be postponed until clear weather or user intervention. Adding the weather station package can increase the safety of your operation, drone, and nest, for places affected by frequent extreme weather.
  • How does Distribution work?
    We are working closely in the Americas with our distributor DroneNerds. They will help supply the product to distributors across North and South America. We are looking for dealers. There is a dealership application through our partners Drone Nerds for the Americas, including Canada. We are looking for major distributors and dealers throughout Europe and other continents.
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